Summary/Objective

The Store Manager is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory control, expense control, human resources management, and managing operating costs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Analyze and measure business trends; develops and implements plans to maximize sales and meet or exceed goals and objectives.
• Control shrink, expenses and payroll.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
• Comparison shop and report results; share information with director and make appropriate price adjustments.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Continually evaluate and react to performance issues and actively recruits management candidates.
• Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
• Adhere to all safety procedures according to company and OSHA standards.
• Perform any other duties as assigned.

Competencies

• Financial Management
• Ethical Conduct
• Customer/Client Focus
• Learning Orientation
• Performance Management
• Leadership
• Communication Proficiency
• Critical Thinking and Leadership Skills
• Teamwork Orientation
• Customer/Client Focus
• Initiative
• Time Management
• Technical Capacity

Supervisory Responsibility

This position has supervisory responsibilities serving as coach and mentor to Assistant Managers, leads, and other store staff.

Work Environment

This job operates in a retail environment with merchandise displays and items and services available for purchase in inventory.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. May require working over 50 hours a week at times. Shifts vary and will require working days, nights, some weekends and occasional holidays.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Required Education and Experience

High school diploma or equivalent, minimum 5 years’ experience in retail environment with at least 2 years in a supervisory or lead role.

Preferred Education and Experience

Specific experience managing a staff of retail workers.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.