Summary/Objective

The Assistant Manager is responsible for establishing and maintaining guest services. The position oversees the various tasks involved in the overall operation of the store, including measuring business trends and maximizing sales/profitability by developing staff and by controlling expenses, shortages and all aspects of merchandising and inventory control.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest services.
2. Recruit, train, develop and communicate with all staff as well as assess performance on a regular basis.
3. Implement and maintain guest service standards.
4. Maintain all merchandising standards, display presentations and signing standards and monitor inventory levels.
5. Plan and assign daily goals, tasks and assignments.
6. Ensure proper completion through follow-up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
7. Assist in adjusting strategies.
8. Maintain adherence to all company policies and procedures.
9. Manage all office tasks, including management of funds and media, receiving, inventory and payroll.
10. Oversee and assist each department.
11. Approve/review returns and price changes.
12. Adhere to all safety procedures according to company and OSHA standards.
13. Perform any other duties as assigned by supervisor.

Competencies

1. Problem Solving/Analysis
2. Leadership
3. Ethical Conduct
4. Teamwork Orientation
5. Customer/Client Focus
6. Initiative
7. Time Management
8. Communication Proficiency
9. Technical Capacity
10. Computer Proficiency

Supervisory Responsibility

This position manages all employees of the department and is responsible for leadership of the employees within its department.

Work Environment

This job operates in a retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to infrequently lift at least 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position. May require working over 45 hours a week at times. Shifts vary and will require working days, nights, some weekends and occasional holidays.

Required Education and Experience

High school diploma or GED.

Preferred Education and Experience

Customer Service Skills and Effective Communication Skills.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.